Uncertainty has invaded every space, making the future far less predictable than it seemed a few long months ago. I'm writing to bring a bit of order to the chaos. Newsletter writing is fashionable again so here we are.
This tiny newsletter will attempt to uncover some of the ways technology affects communication with an emphasis on user experience. Digital communications tools can be very helpful and unnecessarily complex. Using a new website or mobile app for the first time doesn't have to be an arduous process — though it is sometimes. I hope to offer some perspective on how small changes can improve digital tools (and websites too).